Learn how Alice, who works in a tech giant (Salesforce and formerly Microsoft) has found her purpose and set herself up for career success.
Alice Fisher: “One of my visions is to be a senior leader, and I’ve always been a bit apprehensive because I didn’t know where I would learn these skills and tools. Going through university and going for my first three or so years at work, no one teaches you how to be a leader. Now, I’m a lot more confident in myself and where I want to be in the future.”
This is a case study / testimonial of a recent graduate of R. Michael Anderson’s 90-day Transformational Leadership Course.
Working in a large organization isn’t always easy. Hear how Alice:
• Went from Feeling Lost to Feeling Confident in her career path
• Gained the crucial Leadership Skills that aren’t taught in university
• Learned how to overcome her nerves so she Confidently & Strategically Participates in meetings
• Identified her Purpose, giving her a Long-Term Map for her future
• Started Strategically Networking & Personally Promoting herself internally
• Increased her Productivity, Job Performance, and Work Relationships
(full transcript below video)
Alice, tell us a little about yourself…
My role here at Salesforce is Customer Success Manager. I’ve been here for two years. And what that means is that I have a portfolio of 70 customers, all in the financial services industry, and I manage the relationship between them, making sure they get the business value, the investment out of Salesforce. Previously, I worked at Microsoft, in a similar role in the same sector.
Why did you join the course?
I’m earlier in career, and one of the things I want to be in the future is a senior leader. Going through university and going for my first three or so years at work, no one teaches you how to be a leader.
You kind of just get thrown into leading this project, leading this committee, but you don’t know if you’re doing the right thing, if you’re leading correctly. I’ve always been a bit nervous about how am I going to be a good leader, and I look at leaders and they all act differently, and I’m like what is the secret to be a good leader?
I joined the course because I was feeling quite lost with knowing what sort of skills and habits I need to learn to be a good leader and set myself up for success.
Was there anything else going on before the course that was causing you to look at your leadership?
A few months before the course, I was actually leading a group of people for this initiative that I’m on, and some of the challenges was that I wasn’t sure if I was being a good leader. There are some people who weren’t putting in enough effort into initiative and, as a result, some parts were going slower.
It’s a challenge, because I wasn’t sure what more I could do to kind of push them forward and make sure they’re doing the right thing. And how can I help make sure that they’re putting their best effort into the initiative as well?
In both my companies that I worked for all the leaders are different. I’ve seen some leaders who don’t do the best job and I was thinking what is it that they can do better?
Going onto this course, I’ve actually seen different elements that we’ve gone through in the material about what they can actually incorporate into their daily lives that can make them better.
After joining the course, what changed?
I’m a lot more confident in myself and where I want to be in the future. One of my visions is to be a senior leader, and I’ve always been a bit apprehensive because I didn’t know where I would learn these skills and tools.
I don’t want to be a leader first and do a bad job. Going through this course, I’ve learned so many different things like habits and skills that I can take away with me to set myself up for success.
And one of the main things that I’d say is I’m a lot more self-aware, not only of myself, but of other people as well.
For example, I’m more self-aware with my commitments. I’m going by the rule of doing 100%, being 100% committed to make sure I get the 100% quality of outcome that I want. What that means is that there were some things that I wasn’t truly committed to.
For example, this one side project that I wasn’t committed to really at all. I would say maybe I was 25, 30% committed to it, but it was taking an hour of my week, every single week talking about this project and working on next steps for the project. But I just wasn’t committed.
Since getting rid of that, I have much more focus on my customers, on my strategic work, and how I’m going to work with them to increase their adoption. It’s given me a lot more time to just have a tunnel vision and focus on what’s important, and it’s helped, it made me do a lot better in my role at Salesforce, as well.
How has it helped you with your stress levels, nerves, and confidence?
Another thing is that I’m more on the ball. Through doing some things around focus and mindfulness that I learnt from the course, and being calmer, I’m a lot more present in myself. And when I’m having the meetings with customers or managers, and I’m trying to be strategic, I first come in with the presence of being calm because I’ve prepared beforehand, so I’m not nervous.
I get rid of all those nerves first, so I can come into an important meeting and literally be strategic. I’m a lot more focused in the meetings, and I’m not scared anymore to put my hand up and say my opinion.
Before, I was always a bit apprehensive to speak in the meetings, not wanting to say the wrong thing or the wrong opinion, but now I’ve gotten rid of that. I’m going in and I’m saying what my opinion is, because I now have strategic input to the conversation.
Because one person can have an answer, but it’s not always the best answer.
It’s gaining the confidence to now actually speak up in a meeting. With this answer you could be wrong, but that’s okay because you can always bounce ideas off that, and that could turn into something else, which could make the conversation more strategic in the end, because you’ve thought about a different area that no one else would’ve thought about.
What did the course do to give you clarity around your overall career and life?
Another thing that this course is good at is helping to find your purpose, and that your vision for your life, as well. What we did is we figured out what our vision is and what our purpose is in the short term and the long term.
And it’s been handy to have the time to reflect on that, as well, because when I’m doing things now in day to day life it aligns to what my long-term goal is.
It helps drive my decisions, as well, because I’m kind of always thinking about what my values are, what is my purpose? And is this going with my values or is it going against my values? And how is this going to help me with my long-term vision, as well?
I’m making sure that everything that I’m doing is going to help me long term.
So, for example, I’m a big part of Toastmasters and in the future I’d love to be a big public speaker. So by going to Toastmasters sessions regularly, I know that that’s helping me towards my vision, and it’s finding those activities that is actually going to make sure that I’m actually going the right direction that I want to, rather than being short-minded and getting myself dug in tunnels of things that I actually don’t want to do in the future. I’m making sure now that I’m sticking to the path I want to be on and I’m not going off the road.
Getting clear on my purpose is kind of like giving me a map. Before I was lost in a forest and now I have a map and I know where I want to go and how I need to get there and the different habits I need to include to help with me with my progress to get there.
What else has the course taught you to move your career forward?
I’ve learned how to network strategically, to give myself more visibility to the people that can really help my career.
One of the things that we do at Salesforce is have events about every two weeks in the evening. There are always quite a few networking opportunities available. I’ll go to more of those to put myself out there, and network with other parts of the business.
I’ve been incorporating the strategic networking approach, where I’m making sure that when I do go to a networking event, what I usually did in the past was I would stay with the people I know, or I would meet one new person who is going to have no relevance to me whatsoever, and I would stay with them the whole night just talking to them.
But now I have more of a different mindset of actually, I’m not going to waste my time. I’m taking time out of my day to go to a networking event, I need to meet some people that are going to be of value to me.
Now I’ve started going to events and I target who I want to talk to and chat to them, rather than just staying with my friends or meeting one person who has no relevance and staying with them the whole night and wasting my time.
How has it helped you with your productivity and job effectiveness?
There’s a lot of good habits that I learnt from this course that I’m going to forever take away. And its things such as being more effective in meetings. It’s another thing that were not taught, is how to run an effective meeting. That was a good thing to learn and start doing, because I have more time in my meeting now which is excellent.
I’m waking up a lot earlier these days, which means that I’m getting a lot more productive time to myself because I’m having more time in the morning without any distractions whatsoever, because no one’s really awake.
All these changes mean I’m more productive. Before there were so many things affecting my productivity that I didn’t realize.
I thought maybe this is normal. I never thought to think “How can I be more productive?” I never thought they were a problem whatsoever.
Through doing the course and becoming more self-aware of how I was working and the environment I was in, I’ve realized all these different things that were affecting my productivity. And by taking, changing the habit and following the habits from the course, I’ve seen my productivity rapidly increase.
Overall, it’s really, really helped me in terms of productivity, giving more value to my customers, being more confident, more self-aware. It’s helped me a lot.
How has it helped you with your work relationships?
Another thing we learned in the course is how to read people. What kind of personality type they are, what drives them, the mood they are in, and energies are they giving off, so I adapt how I work with them so we both get the most out of the relationship.
As I learn more about this every person I’m meeting or working with, I’m subconsciously analysing this about them. And I’m just understanding a bit more how they’re working, as well, so I’m seeing if they’ve got a big ego or they may be more shy. And I’m seeing it with them, seeing it with me, and it’s all super interesting and finding out what drives them, so I know how to work best with them.
How has it helped your life outside of work?
It’s helped in many ways. I am more present in my personal life and I compliment my family more when they do a good job. I encourage my friends and family to do what they believe in. I also now find myself helping my friends and family make their decisions by challenging themselves on their vision and goals. Additionally, what’s interesting is I also now subconsciously I am looking at the kind of mood and energy my family and friends are giving off.
With this I have improved my relationships with my friends and family as I understand better about why they behave the way they do, and this helps me know how best to react to their behaviours.
Lastly, I practice a lot of my coaching on my friends and family too, using the model that I learned in this course.
What would you say to someone considering the course?
I’ve got a quote for this one: “If you always do what you’ve always done, you’ll always get what you always got.”
As far as or advice for those thinking about doing the course, that quote speaks for itself. I mean, if you continue doing what you’re doing, you’re always going to be how you are, but if by taking this course you’re doing something different, and you’re going to be switching up and upgrading what you do. And it’ll change you for the better.
It’s worth it. There’s nothing to lose. There’s only stuff to gain and if you’re apprehensive doing the course, I think you’re already thinking about it, so why not join it, and see what it’s about? Because when else are you going to, if you’re apprehensive now, are you always going to be apprehensive?
I found it super, super helpful. I would recommend it to everyone that I know because it’s changed me and I know that now in the future, I’m going to be a lot more of a better leader. I’m a lot more confident and it’s just changed me for the better.
Interested in learning how you can achieve the same confidence, strategic leadership, and team inspiring gains that Alice has?
Book a call with one of my professional Leadership Mentors here: https://tiny.cc/mentorcall
There’s no charge for the call, and you’ll be working with someone who will walk through where you’re at as a leader, get clarity on where you want to go in your career, and come out with a step-by-step gameplan to getting there.
If you’re dedicated and driven to keep growing both in your job and yourself, booking a call with my team is the single strongest thing you can do. Click the link now and get started: https://tiny.cc/mentorcall